AI Customer Service
Trainable, integrable, measurable — frequent questions to AI, complex cases to humans.
Capabilities
Multi-channel access
Website widget and API with one shared knowledge base.
Knowledge-base Q&A
Import product docs and scripts; keep improving answers.
Human handoff
Escalate with conversation context preserved.
Analytics
Volume, hot topics, and transfer rate to guide ops.
Scenarios
Website reception · After-sales support · Internal help desk