Hengdefeng

AI Customer Service

Hengdefeng

AI customer service that answers faster and more accurately

Trainable assistants for your website, after-sales, and internal support — multi-channel access, knowledge-base Q&A, and smooth human handoff.

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Enterprise delivery
24/7 coverage
Human handoff
Trainable knowledge base

Why Hengdefeng

Built for real operations, not demo-only bots.

Faster replies

Instant answers to frequent questions, even at peak hours.

Multi-channel

One knowledge base across web and messaging entry points.

Trainable KB

Improve with your docs and scripts over time.

What it does

Web

Website reception & lead capture

24/7 product answers, collect contacts, hand off to sales.

Support

After-sales Q&A

Auto-handle order/policy FAQs; escalate complex tickets.

Internal

Internal help desk

Policies and process FAQs in one assistant.

Selected cases

Retail · Web

Faster website reception

Shorter first response; sales focus on quality leads.
E-commerce · Support

After-sales auto routing

Frequent tickets self-served; humans handle the hard cases.
Enterprise · Internal

Internal knowledge assistant

Centralized policy Q&A, less repeat chat.
All cases →

News

2026-07

New bilingual site

Static, fast, mobile-friendly.
Product

Knowledge base upgrade

Easier imports and better human handoff.
Service

Demo booking open

Call or email to schedule a walkthrough.
All news →

Ready to improve support efficiency?

Tell us your scenario — we will arrange a demo.

Contact us